Refund policy

At Hot Tings, we take pride in crafting small-batch Scotch bonnet pepper sauces using real ingredients and bold Caribbean flavor. Because our products are food items, we have specific policies regarding returns and refunds.

Food & Perishable Items

Due to food safety regulations, we do not accept returns on opened or used hot sauce bottles.

All sales are considered final unless:

  • The item arrives damaged

  • The wrong item was shipped

  • Your order is incomplete

If any of the above applies, please contact us within 48 hours of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us at:

hottingsofficial@gmail.com

Include:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Once reviewed, we may:

  • Issue a replacement

  • Provide a store credit

  • Issue a refund (if applicable)

We reserve the right to deny refunds if proper documentation is not provided.

Shipping Issues

Hot Tings is not responsible for:

  • Incorrect shipping addresses provided at checkout

  • Packages marked as delivered by the carrier

  • Shipping delays caused by carriers or weather

Please double-check your shipping information before placing your order.

Refund Processing

If a refund is approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing

  • Shipping costs are non-refundable

Contact Us

For any concerns regarding your order, please contact:

Hot Tings Customer Support
Email: hottingsofficial@gmail.com
Website: hot-tings.com/pages/contact

We appreciate your support as we bring authentic Caribbean heat to your table.